Refund Policy
Last updated:
1. Right of Withdrawal
In accordance with the Swedish Distance and Off-Premises Contracts Act (Distansavtalslagen) and EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason.
This right applies to distance contracts (distansavtal) as defined in Swedish consumer protection legislation.
2. Withdrawal Period
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
To start the withdrawal period, you must inform us of your decision to withdraw before the 14-day period expires.
To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to:
Email: service@shexlyonttvortio.world
Address: Dragarbrunnsgatan 75, 753 19 Uppsala, Sweden
Phone: +46701761760
3. Return of Products
3.1 Return Conditions
To be eligible for a refund, products must be:
- Returned within 14 days of receipt
- In their original, unopened condition
- In original packaging with all labels intact
- Accompanied by proof of purchase
3.2 Return Shipping
You are responsible for the cost of returning the products unless the products were defective or we made an error. We recommend using a trackable shipping method.
3.3 Return Address
Please return products to:
Shexlyonttvortio
Dragarbrunnsgatan 75
753 19 Uppsala, Sweden
4. Refund Process
4.1 Refund Timeline
Upon receiving your returned products and verifying that they meet our return conditions, we will process your refund within 14 business days.
4.2 Refund Method
Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will appear on your statement within 5-10 business days after we process the refund.
4.3 Refund Amount
You will receive a full refund of the purchase price, excluding the original shipping costs (unless the product was defective or we made an error).
5. Exceptions
The right of withdrawal does not apply to:
- Products that have been opened or used (unless defective)
- Products that cannot be returned due to health or hygiene reasons if unsealed
- Customized or personalized products
6. Defective Products
If you receive a defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
7. Damaged Products
If your product arrives damaged, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, including return shipping costs.
8. Wrong Products
If you receive the wrong product, please contact us immediately. We will arrange for the correct product to be sent or provide a full refund, including return shipping costs.
9. Cancellation Before Shipment
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will process a full refund immediately.
10. Late or Missing Refunds
If you have not received your refund within the specified timeframe, please check your bank account or contact your credit card company. If the problem persists, please contact us.
11. Consumer Rights
This refund policy does not affect your statutory rights as a consumer under Swedish and EU law. You may have additional rights depending on your location.
If you have questions about your consumer rights, you can contact the Swedish Consumer Agency (Konsumentverket) at www.konsumentverket.se or the European Consumer Centre Sweden at www.ecc.se.
For disputes, you can also use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.
12. Contact Us
If you have any questions about our refund policy or wish to initiate a return, please contact us:
Email: service@shexlyonttvortio.world
Address: Dragarbrunnsgatan 75, 753 19 Uppsala, Sweden
Phone: +46701761760